Returns & Refunds Policy

Last Updated: October 2, 2026

We want customers to have a satisfactory shopping experience.

Return Eligibility

To request a return, contact us within [7 days] of delivery.

The product should generally be:

  • Unused
  • In its original condition
  • Free from damage caused by the customer
  • Accompanied by the original packaging where applicable

Because Floor Surfers™ are a wearable household product, used products may not be eligible for return for hygiene reasons, except where required by applicable law or where the product is defective/damaged.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, contact us as soon as possible with:

  • Order number
  • Photos/video of the product
  • Photos of the packaging
  • Description of the issue

We will review the request and provide the appropriate resolution in accordance with our policy and applicable law.

Refunds

Once an approved return is received and inspected, we will notify you regarding the refund.

Approved refunds will generally be processed through the applicable original payment method or another permitted method.

For COD orders, refund processing may require additional information from the customer.

Non-Returnable Situations

Returns may not be accepted where:

  • The product has been used beyond reasonable inspection
  • The product has been damaged by misuse
  • The product is missing essential parts
  • The return request is outside the stated return period
  • The product has been altered or modified by the customer

This does not limit any rights available to consumers under applicable law.

Exchanges

Exchanges may be offered subject to product availability and our return conditions.

Contact

Email:nav@hyprflow.in