Privacy Policy

Last Updated: October 2, 2026

HyprFlow respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.

India's Digital Personal Data Protection Act, 2023 requires consent to be clear, specific, informed and tied to specified purposes, and provides for withdrawal of consent in applicable circumstances. The DPDP Rules, 2025 also establish requirements concerning privacy notices and personal-data processing.

1. Information We Collect

When you browse or purchase from HyprFlow, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Order details
  • Payment status and transaction information
  • Customer-service communications
  • Information you voluntarily provide to us

We do not need your complete payment-card credentials to process your order.

2. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Website activity
  • Cookies and similar technologies

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Deliver products
  • Contact you regarding orders
  • Provide customer support
  • Process refunds and returns
  • Verify certain COD orders
  • Improve our website and products
  • Prevent fraud and abuse
  • Maintain website security
  • Provide requested services
  • Comply with applicable legal obligations

Where permitted and appropriately consented to, we may also use information for marketing communications.

4. Marketing Communications

If you have provided the appropriate consent, we may send promotional communications through email, SMS, WhatsApp or other available channels.

You may request to stop marketing communications at any time by using the unsubscribe mechanism provided or contacting us.

5. Cookies

HyprFlow may use cookies and similar technologies to:

  • Keep the website functioning
  • Remember preferences
  • Understand website usage
  • Measure advertising performance
  • Improve the customer experience

You can control cookies through your browser settings. Certain website functions may not work properly if necessary cookies are disabled.

6. Third-Party Services

We may use third-party service providers for:

  • Payment processing
  • Order fulfilment
  • Shipping and logistics
  • Website hosting
  • Analytics
  • Advertising
  • Customer communication
  • Fraud prevention

These providers may process information necessary to provide their services.

7. Advertising

We may use advertising platforms such as Meta or other advertising providers to measure campaigns and show relevant advertisements.

These platforms may use cookies, pixels or similar technologies according to their respective privacy policies and applicable requirements.

8. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal obligations, dispute resolution, fraud prevention and legitimate business requirements.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal data, including rights to:

  • Request information about your personal data
  • Request correction of inaccurate information
  • Request deletion where applicable
  • Withdraw consent where processing is based on consent
  • Raise a privacy-related concern

Requests can be made using the contact details below.

11. Children's Privacy

Our website is intended for general consumers and is not knowingly directed at children in circumstances where applicable law requires parental consent.

If you believe a child has provided personal information to us improperly, contact us so that we can review the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.