Refund Policy

Refund Policy

At HyprFlow, your satisfaction is our priority. We want you to love every watch, jewellery piece, and accessory you purchase from us. If something isn’t right, we’re here to help.

1. Return Eligibility

We accept returns within 7 days of delivery, provided the item meets the following conditions:

  • The product is unused, unworn, and in its original condition
  • All original packaging, tags, certificates, and accessories are intact
  • The item is not from our non-returnable category (see below)

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customised or engraved jewellery and watches
  • Items purchased during clearance or final sale
  • Gift cards
  • Items showing signs of wear, alteration, or damage caused by the customer

3. How to Initiate a Return

To initiate a return, please contact us at support@hyprflow.in within 7 days of receiving your order. Include your order number, reason for return, and photographs of the item. Our team will review your request and respond within 2 business days with return instructions.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method. For COD orders, refunds will be issued via bank transfer or store credit.

5. Exchange Policy

We offer exchanges for items of equal or higher value (with the difference paid by the customer) within 7 days of delivery, subject to stock availability. Exchanges are only applicable for manufacturing defects or incorrect items received.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photographs. We will arrange a free replacement or full refund at no additional cost to you.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service, as HyprFlow is not responsible for items lost in return transit.

8. Contact Us

For any return or refund queries, please reach out to us at support@hyprflow.in or visit our Contact page.